Delivery

Louenhide North America ships to the Continental USA and Canada only.    Placed orders are shipped within 3 business days, and transit time estimates begin after shipping.
Delivery charge is $15 for standard shipping, estimated currently at 10-14. business days.
Orders over $110 will have FREE STANDARD SHIPPING.
Due to extreme price increases, Expedited delivery services are currently unavailable.

* Please note all transit times are estimates only.   We are unable to to refund ship costs for transit delay.   

*** DUE TO PEAK SEASON DELAYS, PLEASE ORDER BY DEC 8th FOR AN ESTIMATED ARRIVAL BEFORE CHRISTMAS. ***

Currency

All prices are shown in US or Canadian dollars, according to your browser location.   

Online Exchange & Returns

You may exchange or return any item for change of mind, excluding sale items, and one time only per order.  
If you would like to return/exchange an item please contact Louenhide via e-mail at [email protected] within 7 days of receiving your purchase for exchange or refund, or within 30 days of receiving your purchase for exchange or store credit.    Return costs are the responsibility of the customer.
You will be sent an email containing instructions to return, and the item must arrive within 14 days from that email, in original condition.   
IMPORTANT – All original packaging, tags, extra bags and straps, must be returned.   

* Please note that all sale items are final sale without exception.

Sale Items

We do not offer refunds or exchanges for change of mind on sale items, they are considered final sale.   
Please note that sale items, prices and promotions can change at any time and without notice, at the discretion of Louenhide.

Warranty

Our bags, wallets and accessories are the highest quality of vegan materials.  Defects are rare, however can occur.   Please Click Here for our detailed warranty information, before submitting a claim.

Duty & Tax

Canada – Provincial taxes are added at checkout.   Duty is not applicable.
USA – Customs, brokerage and duty will be prepaid by Louenhide North America and not billed to the customer.   State tax may be charged on arrival.

Payment Methods & Processing

Louenhide currently accepts Visa, MasterCard, and American Express.   Goods are sent when the total amount has been paid.  Placing your order means you accept the policies set out here.

Price

Louenhide reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Louenhide also reserves the right to discontinue any promotions as we see fit.