Deliveries & Shipping

Louenhide North America ships to Canada and Continental USA only.
Delivery charge for all standard shipping $9.95 with arrival in 5-7 business days.
Delivery charge for express shipping $14.95 with arrival in 2-5 business days.
Orders over $100 will have free standard shipping or $9.95 express shipping.

Currency

All prices are shown in Canadian or US dollars, according to your browser location.

Damaged or Faulty Goods

In the event that you receive a damaged or faulty Louenhide item please email [email protected] with a description and photo of the fault.  For items purchased at louenhidenorthamerica.com, include your purchase date and full name on order.   For items purchased at a retail store, please include a photo of your receipt. Click here for our warranty information.

Duty & Taxes

Canada – Provincial taxes are added at checkout.   Duty is not applicable.
USA – Customs, brokerage and duty will be prepaid by Louenhide North America and not billed to the customer.   State tax may be charged on arrival.

Online Exchange & Returns

You may exchange or return any item for change of mind excluding sale items.   Postage charges to return the item are the responsibility of the customer.
If you would like to return/exchange an item please contact Louenhide via e-mail at [email protected] within 14 days of receiving your purchase.
You will be sent an email containing instructions to return, and the item must arrive within 14 days from email to be eligible for a refund.   
IMPORTANT – All original packaging and tags must be returned intact for change of mind refund to apply.

Payment Methods & Processing

Louenhide currently accepts Visa, MasterCard, Amercian Express and PayPal.   Goods are sent when the total amount has been approved and debited from your account. Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered.

Price

Louenhide reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Louenhide also reserves the right to discontinue any promotions as we see fit.

Sale Items

We do not offer refunds or exchanges on sale items, they are considered final sale.   As well, additional promotional codes are not valid on sale items.
Please note that sale items, prices and promotions can change at any time and without notice, at the discretion of Louenhide.