Free standard shipping over $100 USD

Delivery

Louenhide North America ships to Canada and Continental USA only.
Delivery charge for all Standard shipping is $9.95 for 5-7 business day transit.
Delivery charge for Express shipping is $19.95 for 2-4 business day transit.
Orders over $100 will have free standard shipping or $9.95 Express shipping.

* Please note all transit times are estimates only.   We are unable to to refund ship costs for transit delay.

Currency

All prices are shown in US or Canadian dollars, according to your browser location.   

Online Exchange & Returns

You may exchange or return any item for change of mind, excluding sale items, and one time only per order.   Postage charges to return the item are the responsibility of the customer.
If you would like to return/exchange an item please contact Louenhide via e-mail at [email protected] within 7 days of receiving your purchase.
You will be sent an email containing instructions to return, and the item must arrive within 14 days from that email to be eligible for refund.   
IMPORTANT – All original packaging, tags, extra bags and straps, must be returned to be eligible for refund.   

* Please note that all sale items are final sale without exception.

Sale Items

We do not offer refunds or exchanges for change of mind on sale items, they are considered final sale.   As well, additional promotional codes are not valid on sale items unless otherwise offered.
Please note that sale items, prices and promotions can change at any time and without notice, at the discretion of Louenhide.

Warranty

Our bags, wallets and accessories are the highest quality of vegan materials.  Defects are rare, however can occur.

Please Click Here for our detailed warranty information, before submitting a claim.

If you have a defective product that falls under this warranty, and was purchased directly on our website, please contact us by email at [email protected].

You will need to include your full name as matches the original purchase, a photo of the entire bag and a photo of the defect directly.   Please also describe the defect and the colour of the bag in the email.

If your item was purchased with a Louenhide retailer, please contact the store directly with your proof of purchase.   Louenhide will support the retailer directly, enabling them to handle your claim.   

Duty & Taxes

Canada – Provincial taxes are added at checkout.   Duty is not applicable.
USA – Customs, brokerage and duty will be prepaid by Louenhide North America and not billed to the customer.   State tax may be charged on arrival.

Payment Methods & Processing

Louenhide currently accepts Visa, MasterCard, and American Express.   Goods are sent when the total amount has been approved and debited from your account.  Placing your order means you are engaged in a contract and that you unconditionally accept the prices and descriptions of the items you have ordered, and the policies set out here.

Price

Louenhide reserves the right to change prices for products displayed on our online site at any time. The price payable for the goods shall be the price applicable on the date the goods are confirmed as ordered. Louenhide also reserves the right to discontinue any promotions as we see fit.