Returns

Return – Change of Mind

You may return any item for change of mind with the exception of sale items, which are final.   There is a $19 fee for return, deducted from your refund.

If you would like to return, please email us at [email protected] within 14 days of receiving your purchase.   We will reply with a return waybill and instructions.   Once we reply, the item must be sent back within 14 days from reply to be eligible for a refund.   

Louenhide does not offer a free returns service for change of mind.

Laptop Bags

Laptop bags will indicate in the description the size of laptop that each style will hold.  PLEASE CHECK YOUR LAPTOP SETTINGS FOR ITS SIZE, OR MEASURE YOUR SCREEN ON AN ANGLE FROM BOTTOM LEFT TO TOP RIGHT.  SIDE TO SIDE MEASUREMENT WILL NOT WORK FOR SIZING PURPOSES.   Return of laptop bags for sizing issues will incur a $15 return fee.  Please email us at  [email protected] should you need assistance finding your correct size.  

Purchases with Retail Partners

Items purchased through our retail partners can only be returned to the retailer, the place of financial transaction.    In the event of a fault, it must be reported to the original retailer as well.  Louenhide cannot provide refund or replacement directly, but will support our retail partner to do so.

Product Fault

In the event that you receive a product with a fault, through a direct online purchase, please email a photo of the full bag as well as a photo of the fault to [email protected] .  Please include the name and email used for the order, and a description of the issue.

Items purchased through our retail partners must be reported to the place of original purchase only, place of financial transaction.  Louenhide cannot provide service on faults for items purchased through retail partners, but will support the retail partner to do so.

Sale Items & Sale Events

We are unable to refund sale items or items purchased at a discount for change of mind, however, we are committed to helping you find the perfect accessory.   We’ll happily issue a store credit to you that has no expiry!    Please note, shipping costs to return the items are not included.   Please contact [email protected] for assistance.

Additional promotional codes are not valid during sale periods.

Please note that sale items, length of sale and times that sales may occur are at the discretion of Louenhide and may change without notice.  Sale prices are only applicable during the sale period and cannot be back-dated or extended.