Return – Change of Mind

You may return any item for change of mind with the exception of sale items, which are final.   There is a fee for return which is $15 for orders under $150 and 10% of order total for orders over $150, deducted from your refund.     The return fee can be avoided by returning the items to our Kelowna, BC, Canada warehouse via your own method and cost.

If you would like to return, please email us at [email protected] within 14 days of receiving your purchase.   We will reply with these options.   Once we reply, the item must be sent back within 14 days from reply to be eligible for a refund.   Items returned in used condition, or without originally affixed hang tags and/or dust bay may incur a fee or become ineligible for refund.

Louenhide does not offer a free returns service for change of mind.

HOLIDAY EXTENDED RETURNS - All orders placed Nov 15 to December 25 that are eligible for return can be returned until Jan 5 2023.   Return must be requested by Jan 5 and shipped within 5 days of approval.    Items sold at Sale and Promotional prices remain final and are not eligble for return.



Exchanges are processed as two separate transactions - a return for change of mind plus a new purchase.   The ship costs for both apply.   Your Credit Card will be refunded for the returned item less return fee once received, and a new charge incurred for the new purchase with shipping fee if applicable (under $110).

Laptop Bags

Laptop bags will indicate in the description the size of laptop that each style will hold.  PLEASE CHECK YOUR LAPTOP SETTINGS FOR ITS SIZE, OR MEASURE YOUR SCREEN ON AN ANGLE FROM BOTTOM LEFT TO TOP RIGHT.  SIDE TO SIDE MEASUREMENT WILL NOT WORK FOR SIZING PURPOSES.   Return of laptop bags for sizing issues will incur a $15 return fee.  Please email us at  [email protected] should you need assistance finding your correct size.  


Purchases with Retail Partners

Items purchased through our retail partners can only be returned to the retailer, the place of financial transaction.    


Sale Items & Sale Events

We are unable to refund sale items or items purchased at a discount for change of mind, however, we are committed to helping you find the perfect accessory.   We’ll happily issue a store credit to you that has no expiry!    Please note, shipping costs to return the items are not included.   Please contact [email protected] for assistance.

Additional promotional codes are not valid during sale periods.

Please note that sale items, length of sale and times that sales may occur are at the discretion of Louenhide and may change without notice.  Sale prices are only applicable during the sale period and cannot be back-dated or extended.