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Louenhide will warranty items with damage or defects, purchased on our website, at the following levels:

  • Visible flaws in fabrics (marks or blemishes), sewing, construction or missing parts must be reported within two weeks to be warrantied.
  • Tears in stitching or lining, must be reported within three months to be warrantied.   Loose threads or dropped stitches are not warrantied unless the structure of the item is compromised.
  • Broken or malfunctioning handles, straps, zippers or hardware must be reported within six months to be warrantied.

Our manufacturer's warranty does not include normal wear and tear, neglect, or accidents.   It does not include colour transfer from or to garments, or stains of any kind.   

Warranty is valid only for main items, not for extra inner bags, or for gifts with purchase.

Warranty begins at the time of purchase, and requires valid proof of purchase in all cases.

 

To satisfy the warranty, we will offer at our discretion either replacement of same product if available, comparable product, or a discount code for a replacement purchase of same value on our website.     We do not offer refunds for damage or defect.

 

We do not offer cleaning, refurbishing, repair services or replacement parts.

 

If you are satisfied that your defect is covered by this warranty policy, and your purchase was made on the Louenhide website, you can report by email to [email protected].   To initiate the claim, your email MUST include the name and email address from your order, as well as photos of both the entire item and of the damage.   

 

If you purchase was made with a Louenhide retail partner, your claim should be submitted to that same store, andLouenhide will support them via wholesale channel to handle valid claims.  

 

 

 

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