Louenhide will warranty items with production defects purchased on our website, at the following levels:

• Visible flaws in fabrics (marks or blemishes), sewing, construction or missing parts must be reported within two weeks to be warrantied.
• Tears in stitching or lining, must be reported within three months to be warrantied.   Loose or fraying threads are not warrantied unless the structure of the item is compromised.
• Broken or malfunctioning handles, straps, zippers or hardware must be reported within six months to be warrantied.

Our manufacturer's warranty does not include normal wear and tear, neglect, or accidents.   It does not include colour transfer from or to garments, or stains of any kind.   

Warranty is valid only for main items, not for extra inner bags, or for gifts with purchase.

Warranty begins at the time of purchase, and requires valid proof of purchase in all cases.

To satisfy the warranty, we will offer either replacement of same product if available, comparable product at our discretion, or a discount code for a replacement purchase of same value on our website.     Warranty does not include refund for any reason. 

We do not offer cleaning, refurbishing, repair services or replacement parts.

If you are satisfied that your defect is covered by this warranty policy, and your purchase was made on the Louenhide website, you can report by email to [email protected].   To initiate the claim, your email MUST include the name and email address from your order, as well as photos of both the entire item and of the damage.   

If you purchase was made with a Louenhide retail partner, your claim should be submitted to that same store, and Louenhide will support them to handle your claim.